Adherence CSV comparison reports
CSV should include Interval Start, Interval End, Agent Name, Logged In, On Queue, Meeting, Training, and Meal.
Preview (first 5 rows)
| Agent | Start | End | Logged In | On Queue |
|---|
Recent uploads
Custom range
| Agent Name | Status | PureCloud Hours | Atlas Hours | Adherence % |
|---|
Name mappings
| CSV Name | Atlas Staff | Actions |
|---|